All machines, even the simplest ones, require maintenance after some defined periods of operation. Managing complex machines and parts in the field has always been a complex task that requires deft balancing of logistics, customer expectations, and the high cost of onsite operations. Keeping track of multiple variables and being able to make agile decisions in response to changes is only possible with complete information and updated data. Aircraft, with multiple different systems and structures, also have specific maintenance tasks that need to be performed to support operation.
Based on the number of direct similarities between Field Service and Maintenance, Repair and Overhaul (MRO), Westbrook, Salesforce, and ServiceMax have created a service-based solution to help the Aerospace industry capitalise on proven Field Service best practices. By leveraging a deep field service expertise, this partnership is helping the Aerospace industry increase efficiency, recover capacity and mitigate safety risks.
Aircraft maintenance is objectivised around yielding safe and airworthy aircraft while attaining the highest level of availability. A well-developed maintenance programme has a critical role to play in helping operators reach all their critical objectives around safety, airworthiness and high availability.
With any asset, let’s use a jet turbine as an example, there is a schedule of maintenance work and there are skilled engineering teams required to deliver that work. The team needs access to the right parts, at the right time, to be able to complete that work efficiently. MRO360 puts the asset at the heart of the solution. Developed to sit seamlessly on the Salesforce.com platform, MRO 360 offers a cloud-based solution with the scale, security and real-time access to meet their service level objectives.
The execution of PartM CAMO (Continuing Airworthiness Management Organisation) using MRO360 service flow management allows compliance checklists to be built into the end to end flow. Daily checks or more detailed maintenance can all be managed in one environment, Servicemax.
ServiceMax has a long history within field service, managing and maintaining multiple types of assets. Their understanding of customer SLA’s and key metrics means their software has evolved as the customer requirements have become more and more complex. The Westbrook Innovation Through Partnership approach brings together ServiceMax’s marketing leading solution on the Salesforce platform to deliver the leading configurable SaaS-based solution for the industry: MRO 360
