Maximise Your Investment with Salesforce Support
Keep your Salesforce platform optimised, secure and evolving with expert support from Westbrook. Our Salesforce support approach provides proactive guidance, issue resolution and strategic advice – ensuring your CRM delivers continuous business value.
A Smarter Approach to Salesforce Support
Our clients tell us that the ideal Salesforce support solution should provide:
- Access to proactive expertise to optimise their platform.
- A simple and efficient case-handling process for quick resolutions.
- A dedicated point of contact to own and resolve their issues.
- Flexible resource usage to adapt to changing business needs.
- Ongoing performance reviews to drive continuous improvement.
Westbrook’s Salesforce Support have been designed with these priorities in mind, ensuring that your CRM remains a powerful driver of business success.
Salesforce Support Tailored to Your Business
Every organisation’s Salesforce needs are different, which is why we offer a fully flexible, transparent and cost-effective managed service. Our time and materials (T&M) model ensures that every minute of support is used to either maintain or improve your solution.
With Westbrook’s Salesforce Support, you gain:
- One-on-one mentoring to enhance your internal Salesforce capabilities.
- Access to our full range of certified Salesforce experts for a single blended price.
- Support with recruiting and evaluating internal Salesforce talent.
- Fixed resource rates for additional support activities, aligned with contract size.
Our approach ensures you get the right level of expertise, exactly when you need it, without unnecessary complexity or cost.
Optimising Your Salesforce Licence Investment
Maximise Value from Your Salesforce Licences
Salesforce licences are a significant investment, and ensuring the right mix of licences is crucial to efficiency and cost savings. Our team provides independent advice and active management to ensure you’re getting the most out of your licences.
- A personalised view of your Salesforce licence usage in real time.
- Expert recommendations on cost optimisation and the best licence mix for your needs.
- Immediate Salesforce admin support to cover holidays or staff absence.
By combining strategic licence management with on-demand support, we help businesses reduce costs while maximising platform effectiveness.
Live Tracking for Full Visibility
With Westbrook, you always have complete transparency over your Salesforce support usage. Our bespoke customer portal provides live insights into resource allocation and ongoing support activities, ensuring you remain in control.
Tracking
Quarterly Reviews
Proactive Assessments
Tracking
Quarterly Reviews
Proactive Assessments
The Difference Between
Salesforce Support &
a Trusted Partner
Salesforce Premier Support helps with core platform issues, but it doesn’t take into account the unique customisations, integrations and workflows that make your system work for your business. Westbrook’s Salesforce support services go beyond break-fix support to provide strategic guidance, optimisation and hands-on improvements.
- We understand your unique setup and how changes impact your business.
- We proactively optimise your CRM to ensure it continuously delivers value.
- We provide tailored, expert-led recommendations based on your business needs.
Ongoing care and optimisation are essential for maximising the long-term potential of Salesforce, and Westbrook ensures that your system evolves in line with your business.
Flexible Support Packages to Fit Your Budget
Our Salesforce Support Services are designed to scale with your business, offering flexible pricing based on your support needs.
Streamlining Your Support
Real-Time Case Tracking & Expert-Driven Resolutions
Our customer portal is designed to make Salesforce support seamless, giving you real-time visibility over case handling and resolutions.
- Tickets are automatically assigned to the most qualified expert for faster resolutions.
- Live dashboards allow you to track ticket status, response times and assigned consultants.
- Complete transparency ensures every request is monitored and managed efficiently.
With Westbrook’s Salesforce support services, you have full control and visibility over your support programme, backed by expert-led service management.
Unlock the Full Potential of Salesforce with Expert Support
Salesforce is a powerful business tool, but to ensure it delivers continuous value, it needs expert guidance
and proactive management. Westbrook’s Salesforce support services provide the expertise, flexibility and
strategic insight needed to keep your CRM optimised and evolving with your business.
